suna11's Terms and Conditions

1Introduction and Definitions

These terms and conditions ("Terms") apply between suna11 ("Platform", "we", "us") and any person who uses any service provided by suna11 ("User", "you"). By using the website https://suna11.cam or creating an account, you are considered to have agreed to these Terms.

Definitions

• "Platform" — suna11's website, app and all associated services.
• "Account" — the personal profile registered by a user.
• "Balance" — the total funds held in an account (including bonus balance).
• "Bonus" — extra funds or credits granted as part of a promotional offer.
• "Wagering Requirement" — the condition requiring a specified amount to be wagered before bonus funds can be withdrawn.
• "KYC" — Know Your Customer — the identity verification process.

2Eligibility and Registration

To create an account and use services on suna11, the following conditions must be met:

• You must be at least 21 years old. This platform is strictly prohibited for anyone under 21.
• You must register using your real identity — providing false information is strictly prohibited.
• Each person may operate only one account. Creating multiple accounts is prohibited.
• You must provide a valid and active Bangladeshi mobile number.
• All information provided at registration must be accurate, complete and up to date.

Identity Verification (KYC)

suna11 reserves the right to verify a user's identity at any time. Government-issued identification (national ID card, passport or driving licence) and proof of address documents may be requested. Withdrawals may be temporarily suspended until the KYC process is complete.

3Account Management

You are solely responsible for ensuring the security of your account. Important guidelines regarding your account:

• Never share your password with any third party.
• Report any unauthorised use of your account to our support team immediately.
• You are personally responsible for all transactions completed on your account.
• Transferring or selling your account is strictly prohibited.
• suna11 reserves the right to temporarily suspend an account if unusual activity is detected.

Updating Account Information

If any of your personal details change (such as your mobile number or payment information), notify our support team immediately via live chat.

4Deposits and Withdrawals

Deposits

The following payment methods can be used to deposit funds on suna11: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for all methods is ৳500.

• Deposited funds are generally credited to the account instantly.
• If you experience any issue during a deposit, contact us via live chat with your transaction reference number.
• Depositing from another person's payment account is prohibited — the source of the deposit must be registered in your own name.

Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take between 30 minutes and 3 hours to process.

• Bonus balance in your account cannot be withdrawn directly — it will be converted to cash only after the wagering requirement has been met.
• suna11 reserves the right to temporarily hold withdrawals in the case of suspicious transactions.
• After processing, bank transfers may be subject to the bank's own processing time.

5Bonuses and Promotions

Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 will give you a ৳2,000 bonus and your total balance will be ৳3,000. A wagering requirement of 15 times (15x) applies to this bonus.

General Bonus Terms

• The specified wagering requirement must be met before bonus balance can be withdrawn.
• Each bonus has its own validity period — any unused bonus will be cancelled after it expires.
• Creating multiple accounts to take advantage of bonuses is strictly prohibited.
• Before accepting any bonus offer, please read the specific terms and conditions of that offer.
• suna11 reserves the right to modify, suspend or cancel any bonus at its discretion.
• There may be restrictions on wagering bonus funds on certain games — please refer to the specific terms of each promotion.

VIP and Cashback

suna11's VIP programme has three tiers: Bronze, Silver and Gold. Weekly cashback is provided based on regular play — up to 0.3% for Bronze, up to 0.7% for Silver and up to 1.0% for Gold. Progression to higher tiers depends on your overall activity and contribution to the platform.

6Gaming Rules

The following rules are mandatory when participating on the suna11 platform:

• Each game has its own rules — make sure you understand them fully before you start playing.
• Taking unfair advantage of any software error or technical issue is prohibited.
• The result of any game is considered final — if you have a complaint, raise it through the designated process via the support team.
• If a round cannot be completed due to a software or network error, the wagered amount will be refunded.
• In cricket and sports betting, outcomes for specific events will be determined based on the announcement of the relevant authority.
• In live casino games, the dealer's decision is final, though reconsideration is possible in the event of a technical error.

Technical Errors

If a game remains incomplete due to a technical issue or internet disconnection, the user should contact the support team immediately. Appropriate action will be taken based on the saved transaction records.

7Prohibited Activities

The following activities are strictly prohibited on the suna11 platform and may result in account closure and legal action:

• Money Laundering: depositing or transacting funds obtained from illegal sources.
• Fraud: using false information, stolen payment details or another person's identity.
• Bots or Automation: using automated software, bots or scripts to play games.
• Collusion: conspiring with other players to gain an unfair advantage.
• System Hacking: attempting to gain unauthorised access to the platform's software or security systems.
• Multiple Accounts: creating multiple accounts for the purpose of claiming bonuses or other benefits.
• Underage Gaming: operating an account on behalf of or by someone under 21 years of age.

If any of the above prohibited activities are detected, suna11 may immediately suspend or close the account and cancel the associated balance.

8Security and Privacy

suna11 uses SSL encryption technology to protect user data. All transactions and personal information are processed through encrypted channels.

• Your personal information will never be sold to third parties.
• Required information may be provided in response to legal obligations or requests from regulatory authorities.
• Full details of how user data is managed can be found on our Privacy Policy page.

suna11 takes appropriate technical and administrative measures to maintain a safe and reliable environment. However, it is not possible to guarantee complete security for internet-based services — users must also take responsibility for maintaining the security of their own accounts.

9Responsible Gaming

suna11 believes that gaming should be an enjoyable activity. We place the highest importance on responsible gaming.

• Do not place bets beyond your means.
• Never treat gaming as a source of income.
• Set limits on your time and spending and stick to them.
• If you notice signs of gaming addiction, take a break immediately.
• Contact us if you need your account temporarily suspended.

For more information on responsible gaming and self-exclusion options, visit our Responsible Gaming page.

10Limitation of Liability

suna11 accepts no liability for the following:

• Loss caused by internet disconnection or failure of third-party services.
• Loss caused by a user's own negligence or disclosure of account credentials.
• Service interruption due to force majeure events (natural disasters, war, cyber attacks, etc.).
• Unavailability during temporary service maintenance or technical upgrades.

suna11 always strives to provide reliable and uninterrupted service. Nevertheless, in any circumstance, our maximum financial liability will be limited to the actual balance in your account at the time of the relevant incident.

11Account Suspension and Closure

Closure by suna11

suna11 may suspend or permanently close an account without prior notice for any of the following reasons:

• Violation of any provision of these Terms.
• Detection of fraudulent or deceptive activity.
• Suspicion of money laundering or illegal operations.
• Instructions from legal or regulatory authorities.
• Prolonged inactivity on the account.

Closed by user

You can request account closure at any time via live chat or email. All wagering conditions must be met before the account is closed, and any applicable balance may be withdrawn according to the applicable rules.

12Changes to Terms and Conditions

suna11 reserves the right to amend or update these terms and conditions at any time. In the event of changes:

• The latest version will always be published at https://suna11.cam/terms-conditions.
• Users will be notified of important changes via email or a notice on the platform.
• Continued use of the platform after changes have been made will be considered as your acceptance of the new terms and conditions.
• If you do not agree to the new terms and conditions, you may close your account.

It is recommended that you review this page regularly so that you remain informed about the latest terms and conditions.

13Dispute Resolution

If you have any dispute or complaint, please first contact our support team via 24/7 live chat or email. suna11 is committed to resolving all valid complaints fairly and transparently.

Complaint Process

• Step 1: Submit your complaint in detail via live chat or email.
• Step 2: The support team will review the complaint and gather the necessary information.
• Step 3: You will be informed of a resolution or next steps as quickly as possible.

If a resolution is not reached through the support team, there is an option to escalate the complaint to higher management. All transaction records are kept on file and are used as the basis for verification.

14Contact

If you have any questions, complaints or suggestions regarding these terms and conditions, please contact us: